The Duracell Energy Knowledgebase
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Homeowner
Homeowner
Inverter
Battery
About us
App
EV Charger
Installer
Inverter
Battery
EV Charger
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The Duracell Energy Knowledgebase
Homeowner
Homeowner
Inverter
Battery
About us
App
EV Charger
Installer
Inverter
Battery
EV Charger
Homeowner
Inverter
What circumstances does my warranty not cover on my inverter?
How much space do I need to install an inverter?
What Wi-Fi frequency does the Dura i inverter support?
What is the weight and dimensions of the inverter?
Battery
Can a Dura5 and a Duracell 5+ be on the same inverter system?
How long is my warranty, and how do I register it?
Can I install more than one Duracell inverter or battery?
I already have a Duracell Battery, can I add solar?
When does my warranty start?
How much space is needed to install a Duracell Energy battery system?
What size lugs should be used for the Dura 5?
Can I install my own battery?
Will my battery power my home during a power cut?
Where can I install my battery?
Can Duracell Energy's batteries be modularly stacked?
What are the weight and dimensions of the Dura5 battery?
What happens to my warranty if the installation does not meet required standards?
Why is my battery not charging from my solar generation?
I already have solar—can I add a Duracell battery?
Why isn't my battery charging from the grid?
Is my Duracell Energy system compatible with third-party EV chargers?
How do I expand my battery storage capacity?
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About us
I'm interested in a home battery storage system. How do I get one?
Where can I buy Duracell Energy products?
Why should I use a Duracell Approved Installer?
I'm having issues with my system, who do I contact?
What is MCS (Microgeneration Certification Scheme)?
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App
My details in the app are currently showing as incorrect?
My App isn't showing my data, What should I do?
Why does my state of charge keep jumping in the Duracell Energy App?
I'm having trouble logging into the app. What should I do?
I don’t think I have been set up on the app, what should I do?
How do I reconnect the system if I change my Wi-Fi?
How do I monitor my system?
How do I use the Duracell Energy App?
How do I change the email address for my app?
What is the tariff integration algorithm?
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EV Charger
How do I start charging my EV using the Duracell Energy App?
What tariffs are compatible with the EV charger?
Can I add the Dura EV Charger to my existing Duracell Energy system?
What is the specifications of the Dura EV Charger?
What do the different colours and sequence of lights mean on my DuraCharger?
How long is the Dura Charger's warranty?
What is the length of the DuraCharger cable?
What type of charger head does the DuraCharger use?
How do I control my DuraCharger?
What internet connection is required for the DuraCharger?
Can my EV be charged using solar power?
Does the DuraCharger have the capabilities of V2G (Vehicle to Grid)?
What cars are compatible with the DuraCharger?
What are the different charging modes of the DuraCharger?
Does the Duracell Energy EV Charger work with third-party batteries?
Does the DuraCharger come with PEN protection?
Does the DuraCharger need to be installed by an installer?
What is the weight and dimensions of the DuraCharger?
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