Homeowner
Top FAQs
- How to Reconnect Your Duracell Energy Inverter to Wi-Fi
- App Error Messages
- My App isn't showing my data, What should I do?
- Why isn't my battery charging from the grid?
- What do the different colours and sequence of lights mean on my DuraCharger?
- I'm having trouble logging into the app. What should I do?
- I don’t think I have been set up on the app, what should I do?
Inverter
Battery
- Where can I install my battery?
- How do I expand my battery storage capacity?
- What is the discharge depth on Dura5?
- Will my battery power my home during a power cut?
- Can a Dura5 and a Duracell 5+ be on the same inverter system?
- How long is my warranty, and how do I register it?
- Can I install more than one Duracell inverter or battery?
- I already have a Duracell Battery, can I add solar?
- When does my warranty start?
- How much space is needed to install a Duracell Energy battery system?
- What size lugs should be used for the Dura 5?
- Can I install my own battery?
- Can Duracell Energy's batteries be modularly stacked?
- What are the weight and dimensions of the Dura5 battery?
- What happens to my warranty if the installation does not meet required standards?
- Why is my battery not charging from my solar generation?
- I already have solar—can I add a Duracell battery?
- Why isn't my battery charging from the grid?
- Is my Duracell Energy system compatible with third-party EV chargers?
App
- How do I use the Duracell Energy App?
- How do I change the email address for my app?
- What is the tariff integration algorithm?
- App Error Messages
- Updating your Duracell Energy App on iOS and Android
- My details in the app are currently showing as incorrect?
- My App isn't showing my data, What should I do?
- Why does my state of charge keep jumping in the Duracell Energy App?
- I'm having trouble logging into the app. What should I do?
- I don’t think I have been set up on the app, what should I do?
- How do I monitor my system?
EV Charger
- What is the weight and dimensions of the DuraCharger?
- How do I start charging my EV using the Duracell Energy App?
- What tariffs are compatible with the EV charger?
- Can I add the Dura EV Charger to my existing Duracell Energy system?
- What is the specifications of the Dura EV Charger?
- What do the different colours and sequence of lights mean on my DuraCharger?
- How long is the Dura Charger's warranty?
- What is the length of the DuraCharger cable?
- What type of charger head does the DuraCharger use?
- How do I control my DuraCharger?
- What internet connection is required for the DuraCharger?
- Can my EV be charged using solar power?
- Does the DuraCharger have the capabilities of V2G (Vehicle to Grid)?
- What cars are compatible with the DuraCharger?
- What are the different charging modes of the DuraCharger?
- Does the Duracell Energy EV Charger work with third-party batteries?
- Does the DuraCharger come with PEN protection?
- Does the DuraCharger need to be installed by an installer?