---
title: Installer | Duracell Energy Support Hub
description: Installer
---

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1. [Duracell Energy Support Hub](https://faq.duracellenergy.com/)
2. [Installer](https://faq.duracellenergy.com/installer)

# Installer

## Video Guides & Manuals

- [Duracell Energy Installer Training](https://faq.duracellenergy.com/duracell-energy-installer-training)
- [Duracell Energy Installer Video Guides](https://faq.duracellenergy.com/duracell-energy-installer-video-guides)
- [Duracell Energy Installer Manuals & Guides](https://faq.duracellenergy.com/duracell-energy-homeowner-manuals-guides-0)

## Top FAQs

- [How do I commission Dura-i G3 Inverter?](https://faq.duracellenergy.com/how-do-i-commission-dura-g3-inverter)
- [What do the different Dura-i alarm codes mean?](https://faq.duracellenergy.com/what-do-the-different-dura-i-alarm-codes-mean-0)
- [How to set customers up on the Duracell Energy App?](https://faq.duracellenergy.com/how-to-set-customers-up-on-the-duracell-energy-app-0)
- [How to extend the CT connection for a Dura-IG3 inverter installation](https://faq.duracellenergy.com/how-to-extend-the-ct-connection-for-a-dura-ig3-inverter-installation)
- [How to complete a standard CT connection for a Dura-iG3 installation?](https://faq.duracellenergy.com/how-to-complete-a-standard-ct-connection-for-a-dura-ig3-installation-0)
- [What are the requirements for a Dura-i G3 install in parallel?](https://faq.duracellenergy.com/what-are-the-requirements-for-a-dura-i-g3-in-parallel-0)
- [How to use a remote energy meter with the Dura-i G3 inverter?](https://faq.duracellenergy.com/how-to-use-a-remote-energy-meter-with-the-dura-i-g3-inverter)
- [How do I change the size limitation of a homeowner's Dura-i G3 inverter?](https://faq.duracellenergy.com/how-do-i-change-the-size-limitation-of-a-homeowners-dura-i-g3-inverter-)
- [How to use a Carlo Gavazzi meter with the Dura-i G3 for AC coupled installs?](https://faq.duracellenergy.com/how-to-use-a-carlo-gavazzi-meter-with-the-dura-i-g3-for-ac-coupled-installs-0)
- [Why is the Dura-I not reading multiple Dura16 battery units?](https://faq.duracellenergy.com/why-is-the-dura-i-not-reading-multiple-dura16-battery-units-0)

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## Further support (Click below)

- [I've not be able to find an answer to my question, please click here to create a ticket](https://faq.duracellenergy.com/ive-not-be-able-to-find-an-answer-to-my-question)

## Inverter

- [When connecting to a Dura-i inverter for commissioning, it asks me to set a Bluetooth password - what should I do?](https://faq.duracellenergy.com/when-connecting-to-a-dura-inverter-for-commissioning-it-asks-me-to-set-a-bluetooth-password-what-should-i-do)
- [What size earth cable is required for bonding a Dura-i G3 Inverter and battery system?](https://faq.duracellenergy.com/what-size-earth-cable-is-required-for-bonding-my-dura-i-g3-inverter-and-battery-system)
- [How do I commission Dura-i G3 Inverter?](https://faq.duracellenergy.com/how-do-i-commission-dura-g3-inverter-0)
- [How to reconnect the wifi when your Dura-I system has inverters in Parallel?](https://faq.duracellenergy.com/how-to-reconnect-the-wifi-when-your-dura-i-system-has-inverters-in-parallel)
- [What do the different Dura-i alarm codes mean?](https://faq.duracellenergy.com/what-do-the-different-dura-i-alarm-codes-mean)
- [How do I connect the Dura-i inverter to the wifi during install](https://faq.duracellenergy.com/how-do-i-reconnect-the-dura-i-inverter-to-the-wifi-during-install)
- [How do I change the size limitation of a homeowner's Dura-i G3 inverter?](https://faq.duracellenergy.com/how-do-i-change-the-size-limitation-of-a-homeowners-dura-i-g3-inverter)
- [What are the requirements for a Dura-i G3 install in parallel?](https://faq.duracellenergy.com/what-are-the-requirements-for-a-dura-i-g3-in-parallel)
- [How to use a Carlo Gavazzi meter with the Dura-i G3 for AC coupled installs?](https://faq.duracellenergy.com/how-to-use-a-carlo-gavazzi-meter-with-the-dura-i-g3-for-ac-coupled-installs)
- [Where should the CT clamp be positioned?](https://faq.duracellenergy.com/where-should-the-ct-clamp-be-positioned)
- [How to complete a standard CT connection for a Dura-iG3 installation?](https://faq.duracellenergy.com/how-to-complete-a-standard-ct-connection-for-a-dura-ig3-installation)
- [How to extend the CT connection for a Dura-IG3 inverter installation](https://faq.duracellenergy.com/how-to-extend-the-ct-connection-for-a-dura-ig3-inverter-installation-0)
- [I am unable to power on the Dura-I (No lights when Energising the Inverter). What should I do?](https://faq.duracellenergy.com/i-am-unable-to-power-on-the-dura-i-no-lights-when-energising-the-inverter.-what-should-i-do)
- [How to use a remote energy meter with the Dura-i G3 inverter?](https://faq.duracellenergy.com/how-to-use-a-remote-energy-meter-with-the-dura-i-g3-inverter-0)
- [How many CT clamps do I need to use?](https://faq.duracellenergy.com/how-many-ct-clamps-do-i-need-to-use)
- [How many batteries can be paired with one Dura-i inverter?](https://faq.duracellenergy.com/how-many-batteries-can-be-paired-with-one-dura-i-inverter)
- [How do I register all the inverters in one parallel install on the Duracell Energy App?](https://faq.duracellenergy.com/how-do-i-register-all-the-inverters-in-one-parallel-install-on-the-duracell-energy-app)
- [Is it possible to extend the CT clamps on the Dura-i?](https://faq.duracellenergy.com/is-it-possible-to-extend-the-ct-clamps-on-the-dura-i-inverter)
- [Which battery Comms cable is used for the Dura-i?](https://faq.duracellenergy.com/which-battery-comms-cable-is-used-for-the-dura-i)
- [How do I set a schedule charge from my Dura I monitoring platform?](https://faq.duracellenergy.com/how-do-i-set-up-a-scheduled-charge-on-the-dura-i-inverter)
- [What MC4 connectors should I use for the Dura-i?](https://faq.duracellenergy.com/what-mc4-connectors-should-i-use-for-the-dura-i)
- [Which energy meter should I use for an AC-coupled setup with the Dura-i G3?](https://faq.duracellenergy.com/which-energy-meter-should-i-use-for-an-ac-coupled-setup)
- [Where should I terminate the communications cable between the meter and the inverter in an AC-coupled setup?](https://faq.duracellenergy.com/where-should-i-terminate-the-communications-cable-between-the-meter-and-the-inverter-in-an-ac-coupled-setup)
- [How can I identify the primary inverter when operating in parallel?](https://faq.duracellenergy.com/how-can-i-identify-the-primary-inverter-when-operating-in-parallel)
- [What size breaker is recommended for the Dura i inverter?](https://faq.duracellenergy.com/what-size-breaker-is-recommended-for-the-dura-i-inverter)
- [What parallel cable should I use between inverters? ](https://faq.duracellenergy.com/what-parallel-cable-should-i-use-between-inverters)
- [Do both red DIP switches need to be on to enable parallel or just the primary?](https://faq.duracellenergy.com/do-both-red-dip-switches-need-to-be-on-to-enable-parallel-or-just-the-primary)
- [Which pins are required in the RJ45 connector when extending the CT clamp?](https://faq.duracellenergy.com/which-pins-are-required-in-the-rj45-connector-when-extending-the-ct-clamp)
- [Why can’t I see my customers plant on the companies monitoring account?](https://faq.duracellenergy.com/no-improvement-but-do-we-want-to-use-the-word-plant)
- [Is it possible to parallel two inverters on different phases?](https://faq.duracellenergy.com/is-it-possible-to-parallel-two-inverters-on-different-phases)
- [What are the best breakers to use for my client's storage system?](https://faq.duracellenergy.com/what-are-the-best-breakers-to-use-for-my-clients-storage-system)
- [How much physical space do I need to install a Dura-i inverter?](https://faq.duracellenergy.com/how-much-physical-space-do-i-need-to-install-a-dura-i-inverter)

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## Battery

- [Which battery do I select - Dura-i or Solis?](https://faq.duracellenergy.com/which-battery-do-i-select-dura-i-or-solis)
- [Why is the battery not discharging to the house?](https://faq.duracellenergy.com/why-is-the-battery-not-discharging-to-the-house)
- [How do I fix Can-Com/Bat-Com Alarm coming up on my Solis RAI inverter?](https://faq.duracellenergy.com/how-do-i-fix-can-com/bat-com-alarm-coming-up-on-my-solis-rai-inverter)
- [How do I add additional storage](https://faq.duracellenergy.com/how-do-i-add-additional-storage)
- [Why is the Dura-I not reading multiple Dura16 battery units?](https://faq.duracellenergy.com/why-is-the-dura-i-not-reading-multiple-dura16-battery-units)
- [What battery do you select on a Solis Inverter when using a Dura5 and Duracell 5+](https://faq.duracellenergy.com/what-battery-do-you-select-on-a-solis-inverter-when-using-a-dura5-and-dura-5)
- [What Solis Inverter to battery comms cable should be used?](https://faq.duracellenergy.com/what-solis-inverter-to-battery-comms-cable-should-be-used)
- [What size earth cable is required for the system?](https://faq.duracellenergy.com/what-size-earth-cable-is-required-for-the-system)
- [What is the power on process for a Dura 5? ](https://faq.duracellenergy.com/what-is-the-power-on-process-for-a-dura-5)
- [Which communication cable is used between the batteries?](https://faq.duracellenergy.com/which-communication-cable-is-used-between-the-batteries)
- [What app do I use to do the quick Dura 5 set up?](https://faq.duracellenergy.com/no-improvement)

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## App

- [How do I check for alarms via the Dura-I app?](https://faq.duracellenergy.com/how-do-i-check-for-alarms-via-the-durai-app)
- [How to set customers up on the Duracell Energy App?](https://faq.duracellenergy.com/how-to-set-customers-up-on-the-duracell-energy-app)
- [How do I get my Duracell Energy app login credentials as an installer?](https://faq.duracellenergy.com/how-do-i-get-my-duracell-energy-login-credentials-as-an-installer)
- [How do I create a Duracell Energy app login for the end user?](https://faq.duracellenergy.com/how-do-i-create-a-duracell-login-for-the-end-user)
- [How do I check for alarms on the Dura-I Monitoring platform?](https://faq.duracellenergy.com/how-do-i-check-for-alarms-on-the-dura-i-monitoring-platform)

## EV Charger

- [Where do I find the PIN code for the EV manual?](https://faq.duracellenergy.com/where-do-i-find-the-pin-code-for-the-ev-manual)
- [Can you extend the CT clamp for the DuraCharger?](https://faq.duracellenergy.com/can-you-extend-the-ct-clamp-for-the-duracharger)

- [Homeowner](https://faq.duracellenergy.com/homeowner#main-content)

    - [Manuals & Guides](https://faq.duracellenergy.com/homeowner#manuals-guides)
    - [Top FAQs](https://faq.duracellenergy.com/homeowner#top-faqs)
    - [Further support (Click below)](https://faq.duracellenergy.com/homeowner#further-support-click-below)
    - [Inverter](https://faq.duracellenergy.com/homeowner#inverter)
    - [Battery](https://faq.duracellenergy.com/homeowner#battery)
    - [App](https://faq.duracellenergy.com/homeowner#app)
    - [EV Charger](https://faq.duracellenergy.com/homeowner#ev-charger)
- [Installer](https://faq.duracellenergy.com/installer#main-content)

    - [Video Guides & Manuals](https://faq.duracellenergy.com/installer#video-guides-manuals)
    - [Top FAQs](https://faq.duracellenergy.com/installer#top-faqs)
    - [Further support (Click below)](https://faq.duracellenergy.com/installer#further-support-click-below)
    - [Inverter](https://faq.duracellenergy.com/installer#inverter)
    - [Battery](https://faq.duracellenergy.com/installer#battery)
    - [App](https://faq.duracellenergy.com/installer#app)
    - [EV Charger](https://faq.duracellenergy.com/installer#ev-charger)

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