If you have a Solis inverter connected to your Duracell Energy battery system we will need to be added as a guest for some features such as our tariff intergation. To do this follow the below steps:
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Log in to the Solis cloud app
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Head to the Overview page
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Tap the three dots in the top right corner
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Select ‘Modify info’
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Look for ‘Associated/linked account’
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Choose ‘Add guest’
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Enter this email: customerservices@duracellenergy.com
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Hit Confirm/Next