Why is the battery not discharging to the house?
There are several reasons why your battery may not be discharging to the house.
The most common reasons could be:
- Battery has 0 volts and would require a forced charge
- Incorrect battery comms cable is being used
- Wrong charging settings have been set.
If you are the homeowner, please contact your installer in the first instance.
Alternatively, please contact customer services.
Email: support.uk@duracellenergy.com
Phone: 0808 281 2855 (Monday-Friday 9am-5pm)