---
title: Why can’t I see my customers plant on the companies monitoring account?
description: If you can't see your customer's plant on the company's monitoring account, check the following:
---

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# Why can’t I see my customers plant on the companies monitoring account?

If you can't see your customer's plant on the company's monitoring account, check the following:

1. Wi-Fi Connection: Ensure the inverter is connected to Wi-Fi. The white and green lights should be permanently on.
2. Plant Setup: Verify that the customer has added the plant and completed the local setup.
3. Inverter Status: Confirm the inverter is powered on.
4. Storage Selection: Make sure "storage" was selected during the plant setup process.
5. Subaccount Linking: Check if the subaccount has been linked to the customer's account on the Dura i monitoring website.
6. Please make sure you are logging in with the service tab on the Dura-I App when following the above steps.

 Once you've verified these points, you should be able to see the plant!

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