The Duracell Energy Knowledgebase
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Homeowner
Homeowner
Inverter
Battery
About us
App
EV Charger
Installer
Inverter
Battery
EV Charger
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The Duracell Energy Knowledgebase
Homeowner
Homeowner
Inverter
Battery
About us
App
EV Charger
Installer
Inverter
Battery
EV Charger
Homeowner
Inverter
What is the weight and dimensions of the inverter?
What Wi-Fi frequency does the Dura i inverter support?
How much space do I need to install an inverter?
What circumstances does my warranty not cover on my inverter?
How do I add a guest to Solis Cloud?
Setting Time of Use on Solis
How to Reconnect Your Duracell Energy Inverter to Wi-Fi
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Battery
Is my Duracell Energy system compatible with third-party EV chargers?
Why isn't my battery charging from the grid?
I already have solar—can I add a Duracell battery?
Why is my battery not charging from my solar generation?
What happens to my warranty if the installation does not meet required standards?
What are the weight and dimensions of the Dura5 battery?
Can Duracell Energy's batteries be modularly stacked?
Can I install my own battery?
What size lugs should be used for the Dura 5?
How much space is needed to install a Duracell Energy battery system?
When does my warranty start?
I already have a Duracell Battery, can I add solar?
Can I install more than one Duracell inverter or battery?
How long is my warranty, and how do I register it?
Can a Dura5 and a Duracell 5+ be on the same inverter system?
Will my battery power my home during a power cut?
Where can I install my battery?
How do I expand my battery storage capacity?
What is the discharge depth on Dura5?
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About us
What is MCS (Microgeneration Certification Scheme)?
I'm having issues with my system, who do I contact?
Why should I use a Duracell Approved Installer?
Where can I buy Duracell Energy products?
I'm interested in a home battery storage system. How do I get one?
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App
How do I monitor my system?
I don’t think I have been set up on the app, what should I do?
I'm having trouble logging into the app. What should I do?
Why does my state of charge keep jumping in the Duracell Energy App?
My App isn't showing my data, What should I do?
My details in the app are currently showing as incorrect?
How do I reconnect the system if I change my Wi-Fi?
How do I use the Duracell Energy App?
How do I change the email address for my app?
What is the tariff integration algorithm?
App Error Messages
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EV Charger
Does the DuraCharger need to be installed by an installer?
Does the DuraCharger come with PEN protection?
Does the Duracell Energy EV Charger work with third-party batteries?
What are the different charging modes of the DuraCharger?
What cars are compatible with the DuraCharger?
Does the DuraCharger have the capabilities of V2G (Vehicle to Grid)?
Can my EV be charged using solar power?
What internet connection is required for the DuraCharger?
How do I control my DuraCharger?
What type of charger head does the DuraCharger use?
What is the length of the DuraCharger cable?
How long is the Dura Charger's warranty?
What do the different colours and sequence of lights mean on my DuraCharger?
What is the specifications of the Dura EV Charger?
Can I add the Dura EV Charger to my existing Duracell Energy system?
What tariffs are compatible with the EV charger?
How do I start charging my EV using the Duracell Energy App?
What is the weight and dimensions of the DuraCharger?
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